1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.
  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.
  • Items that are damaged or defective upon delivery are eligible for returns or exchanges.

Non-Returnable Items:

  • Sale or discounted items.
  • Customized or altered clothing.
  • Innerwear or accessories for hygiene reasons.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days and credited to your original payment method.
  • Shipping charges are non-refundable, except for items that were defective or damaged upon delivery.

3. Exchanges

If you wish to exchange an item:

  • You can exchange it for a different size, color, or another product of equal or lesser value.
  • Exchanges are subject to product availability.

To request an exchange, please contact us at [Insert Email Address] with your order details.

4. Return Process

To initiate a return, follow these steps:

  1. Email us at [Insert Email Address] with your order number and reason for return.
  2. Wait for our team to approve your return request.
  3. Pack the item securely and ship it to the address provided by our team.
  4. Keep the tracking number for your return shipment for reference.

Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. Send us an email at [Insert Email Address] with the following:

  • Your order number.
  • Photos of the damaged or defective item.

We will arrange for a replacement or refund as soon as possible.

6. Cancellations

  • Orders can be canceled within 24 hours of placement.
  • If the order has already been processed or shipped, it cannot be canceled.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

Anila Couture
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: anilacouture.com